We were looking to change our internet provider and were reading one company’s policy about reviews they receive.
We found one that says:
“We currently use a manual review process so we can read each one and remove those with red flags. Helpful, relevant and specific reviews are preferred and we don’t publish the ones that tend to rant.” You mean the ones that say “It doesn’t fucking work!” I guess transparency doesn’t seem that important…
It goes on to say their ratings may look low, but it’s a standard rating for the cable industry. “We know we suck, you know we suck, have a great day!”